If you need help with your tenancy or with the services you're receiving from us, get in touch fast.Feedback - would you like to: complain about something say thank you for something Tenancy support - do you have: a repair to report a query about paying rent a concern about health & safety a concern about neighbours a need to do DIY? a desire to move a query not listed here Customer Care Standards - you can expect: - A friendly acknowledgement on your arrival
- All staff to respond politely, effectively, appropriately & sensitively to your needs
- To see the person you have called to speak to within 10 minutes (if there is a longer delay, we will inform you upon arrival)
- All appointments to be made for a mutually convenient time and date
- Telephone calls to be answered within 4 rings with a suitable greeting and letters to be acknowledged within 5 working days
Please tell us if we do not meet our standards |