If you need help with your tenancy or with the services you're receiving from us, get in touch fast.
Feedback - would you like to:
complain about something
say thank you for something
Tenancy support - do you have:
a repair to report
a query about paying rent
a concern about health & safety
a concern about neighbours
a need to do DIY?
a desire to move
a query not listed here
Customer Care Standards - you can expect:
- A friendly acknowledgement on your arrival
- All staff to respond politely, effectively, appropriately & sensitively to your needs
- To see the person you have called to speak to within 10 minutes (if there is a longer delay, we will inform you upon arrival)
- All appointments to be made for a mutually convenient time and date
- Telephone calls to be answered within 4 rings with a suitable greeting and letters to be acknowledged within 5 working days
Please tell us if we do not meet our standards
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Find out about Rent Deposit schemes
Click here to be pointed in the rightdirection
Browse our specific advice and policy leaflets
Click here to see the full list you candownload, alphabetically
Learn how we ensure fairness for everyone
Click here for our diversity andequality policies and procedures
Learn from the experience of other BCHA customers
Click here to read some of oursuccess stories
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