BCHA produce a number of leaflets that can provide you with specific advice covering a range of policy issues.

Click the links below to download the required leaflet to your own computer and you can then view it on the screen. You can also order these leaflets by calling 01202 410500. They will be sent to you by post free of charge.

• Valuing Difference
• Valuing Difference (audio file)
• Tackling harassment and violence
• Tackiling harassment and violence (audio file)
• Dealing with racist incidents
• Dealing with racist incidents (audio file)
• Protecting people who are vulnerable
• Protecting people who are vulnerable (audio file)
• Respecting your confidentiality and privacy
• Respecting your confidentiality and privacy (audio file)
• Working together to improve our services
• Working together to improve our services (audio file)
• Our promise to you
• Our promise to you (audio file)
• Protecting your health and safety
• Protecting your health and safety (audio file)
• Your rights and responsibilities
• Your rights and responsibilities (audio file)
• Shorthold tenancies
• Shorthold tenancies (audio file)
• Your right to pass on your tenancy
• Your right to pass on your tenancy (audio file)
• Giving us notice to move out
• Giving us notice to move out (audio file)
• Problems with your neighbours
• Problems with your neighbours (audio file)
• The good neighbour guide
• The good neighbour guide (audio file)
• Support for people with disabilities
• Support for people with disabilities (audio file)
• Home DIY
• Home DIY (audio file)
• How we decide what rent to charge
• How we decide what rent to charge (audio file)
• Paying your rent or licence fee
• Paying your rent or licence fee (audio file)
• Problems paying your rent
• Problems paying your rent (audio file)
• Problems paying your licence fee
• Problems paying your licence fee (audio file)
• Moving on from supported accommodation
• Moving on from supported accommodation (audio file)
• Applying for housing with bcha
• Applying for housing with bcha (audio file)
• Membership policy
• Membership policy (audio file)
• Starting work
• Starting work (audio file)
• Your views count
• Your views count (audio file)
• Aids and Adaptations

Find out about Rent Deposit schemes
Click here to be pointed in theright direction

Browse our specific advice and policy leaflets
Click here to see the full list youcan download, alphabetically

Learn from the experience of other BCHA customers
Click here to read some of oursuccess stories