Be informed. In this section you'll find the information about BCHA – whether you’re a BCHA customer using our services, or a partner agency looking for information.

Browse through the links on the right to find the information you need - from our publications to performance data. Remember, if you can't find something specific, you can contact us to ask about it.

RESIDENTS CONSULTATION

At BCHA, we aim to provide you with high level of services. We drafted the following service standards which provide a minimum “promise” to residents:

If you're a BCHA tenant please let us know what you think about this draft by filling in a questionaire that will be posted to you with the Summer 2010 edition of Your News. You can also download the questionaire or - if you don't have printing facilities contact customer services to request a copy.

Performance and quality
Click here for performance reviews and the Audit Commision report

Diversity and equality
View our diversity and equality policies andprocedures

Publications
Click here for our annual reports and brochures

Your News
Check out our magazine for residents and tenants

Advice and policy leaflets

Browse and download our specific advice and policy leaflets in alphabetical order

Check out our useful links
Click here to find other people who can help

Our business

Click here to find out more about our business including our mission and values and partners and locations