We’ve published some important documents for our service users.
The Welfare Reform Act
We are here to help you make sense of the new Welfare Reform Act and how the changes could affect you. Click here for more information on the changes to the benefit system and to find out how to access support to help you make sense of all these changes.
Residents Annual Report
Everyone living in one of our properties should have by now received a copy of our 2011/2012 Residents Annual Report, showing our residents how we are performing against the Tenants Services Authority standards.
The report includes important information about BCHA and our commitment to our residents. Click here to take a look at the report.
Alternatively, if you would like to request a hard copy, please call 01202 410500.
Resident Impact Involvement Report
BCHA know that the best services are those that are developed together with the active involvement of those who use them.
This year's Resident Impact Involvement Report outlines the many different ways our service users and residents have got involved with BCHA and how their input has led to improvements to the services we provide.
Click here to read it and see how you could get involved.
The Resident Scrutiny Panel report on Anti-Social Behaviour
The Resident Scrutiny Panel (RSP) is a group of independent BCHA residents that volunteer their time to monitor BCHA’s performance.
The panel recently reviewed Anti-Social Behaviour complaints at a scheme in Bournemouth. During the review they interviewed BCHA management, visited the scheme and met with residents individually to discuss anti-social behaviour.
A big part of the review looked at the procedure of reporting and dealing with anti-social behaviour by staff and the challenges they face.
Click here to view the panel’s full report and their recommendations.
Resident Involvement Strategy
BCHA’s new Residents Involvement Strategy has been developed, detailing how residents can help to shape our services over the next two years.
Click here to read it and find out how you can get more involved with BCHA.
If you want to find out more about what we do - and browse our leaflets and publications - you've come to the right place. Please take a look at the links on the right hand side - and if you need more information, please call us on 01202 410500.