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Browse our service standards leaflets

What are service standards?

Service standards set out how services will be provided - what you can expect BCHA to do and within what timescale or how often. Service standards also make it clear if other people or organisations are helping deliver services besides BCHA. These standards have been developed following consultation with residents.

Please use the links provided below to download a copy of the BCHA Service standards documents.

 

Download Service Standard leaflets (.PDF format - Adobe Acrobat reader required to view)

  1. Cleaning of common areas
  2. Collecting licence fees and service charges
  3. Collecting rent and service charges
  4. Condition of homes for new residents
  5. Customer service
  6. Finding new residents
  7. Floating support
  8. Gardening service
  9. Home security
  10. Keeping your home in good repair
  11. Listening to residents
  12. Planned works and servicing
  13. Tackling anti-social behaviour
  14. Tackling anti-social behaviour (Supported housing)
  15. Transfers and exchanges
  16. Upkeep of communal areas