Performance review
We constantly monitor our performance in key areas like levels of satisfaction of repairs or rent arrears and compare ourselves to other similar organisations. We issue a monthly figures of our performance:
Performance review for the 2011/2012 year end
Performance review February 2012
Performance review January 2012
Performance review December 2011
Performance review November 2011
Performance review October 2011
Performance review September 2011
Performance review August 2011
Performance review July 2011
Performance review June 2011
Performance review May 2011
Performance review April 2011
Performance review for the 2010/2011 year end
Benchmarking our services
Benchmarking is a process we use to compare our performance with other similar sized Housing Associations. It allows us to identify the areas of our service which need to be improved.
We carry out our own satisfaction surveys and compare the results with similar organisations. The latest results show that our customers are happy with the services we provide. Areas of weakness have been identified and our aim is to improve on these areas. Further details about any actions taken as a result of our surveys can be found in future editions of 'Your News'.
BCHA is also a member of Housemark, a national benchmarking company. Together with other Housing Associations we supply performance information to Housemark on a quarterly basis.
Housemark have developed a benchmarking dashboard. This allows us to easily see how we are performing, in terms of value for money, against a range of services. Click here to take a look at the dashboard.
If you have any questions about this, please send them through to thomaspayne@bcha.org.uk
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