Our Executive Team undertakes the day to day management of BCHA, as delegated to them by the Board. They lead our teams across the region to deliver our business plan, to continually seek improvements and to uphold our values.
Chief Executive Officer
Lorraine joined BCHA in November 2022 as our new Chief Executive Officer.
Lorraine has worked in the housing sector for 25 years, most recently as the Director of Housing for BCP Council, leading the strategic direction for housing issues across the area. Responsible for delivering and commissioning services for people experiencing homelessness and housing need, leading an ambitious new build programme, ensuring the effective management of Council homes and specialist housing, overseeing an in-house repairs team, and managing a care technology and out of hours service.
Lorraine’s career to date has involved leading a wide range of services for people who are experiencing socio-economic challenge. She has worked in a range of different settings; Local Authorities, Registered Providers, regeneration programmes and in research roles. She has worked across the South, the Midlands and the North East; always working in close partnership with multiple public, private and voluntary sector partners.
Chief Operating Officer
Caroline has significant experience working in a variety of leadership roles in both the private and public sector focusing predominantly on social, community and wellbeing services.
Caroline spent 3 years working as a senior manager in local government in Australia, where she drove various social innovation initiatives, including the development of a Social Enterprise Strategy and Hub. Prior to this, Caroline worked in the Midlands, managing Early Intervention Services from pre-birth upwards.
Caroline is a qualified Psychotherapist and has a Masters in Education, with a specialism in the Leadership of Community Services; she is also a Fellow of the Institute of Leadership and Management.
Director of Finance & Corporate Services
Martin joined BCHA in November 2016 and brings around 30 years’ experience as a finance professional in the housing sector. He currently has director responsibility for finance, governance and development.
He is a chartered accountant with an early career with KPMG where he gained wide financial and commercial experience across a variety of private and public sectors as well as specialising in housing associations. Before joining BCHA Martin spent 22 years at Spectrum Housing Group where, as Group Finance Director, he oversaw significant business growth and change.
Martin has a collaborative and customer focussed management style with a passion for delivering social purpose through a commercial approach.
Director of Change, Transformation & Growth
Laura is an experienced leader having worked on change and transformation in a number of sectors and organisations. Her diverse experience includes working for the UK Government in Whitehall; establishing a new organisation to democratise learning and knowledge; leading a communications agency for unheard marginalised communities; and overseas humanitarian deployments, such as during the response to the Ebola outbreak in Liberia.
Laura is passionate about helping organisations to realise the expertise that lies in lived experience and the importance of including customers, or people, in the design, development and implementation of services.
Her favourite parts of the role are working with the BCHA Customer Steering Group and chairing the BCHA Community Fund panel.
Laura is a Board member for the local Community Action Network and On Our Radar.
Assistant Director of Assets and Repairs
Chris joined BCHA in May 2023 bringing with him over 30 years’ experience of working in social housing and social care with both local authorities and housing associations in repairs, maintenance, asset management and compliance.
His career has seen him progress from Group Asset Director at Selwood Housing to later becoming Director of Property for a specialist care company, showcasing his dedication to delivering and managing a first-class repairs and maintenance service for organisations with a social purpose.
Chris is passionate about keeping customers at the heart of his work by embedding customer engagement in all aspects of service delivery to ultimately ensure all homes are safe for the community. He is also a full member of the Chartered Institute of Building.
Head of Governance & Strategy
Phil is a qualified housing professional with nearly 30 years’ experience in social housing, in both local authority and housing associations.
Phil has been with BCHA for over 22 years in a variety of corporate roles. As Head of Governance & Strategy, he has oversight of governance, risk and business assurance. Phil has also been Company Secretary of BCHA and its subsidiaries since 2007.
Meet the Board
Our organisational structure includes a Board of Trustees who keep a close eye on our services and values. The Board comprises of 14 members with a balance of skills and experience, from both public and private sectors. The majority of Board members are elected by shareholders at our Annual General Meetings. For more information, please read our Governance Framework. If you have specific questions in relation to our governance, please contact email@example.com.
Mike Wood (Chair)
Mike Wood has a degree in politics and a masters’ degree in health policy and management. He has worked in the NHS since 1987. From 2000 he held a number of leadership roles as the Chief Executive at Mid Sussex Primary Care Trust; Chief Executive at NHS Hammersmith and Fulham; and later as Chief Executive at NHS East Sussex, responsible for two multi-million pound organisations. In 2014 Mike became the Director of Service Delivery at NHS Dorset CCG.
Mike was a non-executive member of Building Better Health in North West London and has sat on a number of Crime and Disorder Reduction Partnerships and Safeguarding Committees and he has had a number of consultancy roles.
Dylan Philips (Vice Chair)
In 1986, Dylan Philips became a GP, and later a Senior Partner, at NHS medical practices in Harpenden, until his retirement in 2016. Throughout that time, Dylan was also the Chairman of the Hertfordshire Drug & Alcohol misuse service for 11 years. He was the Chairman of a Clinical Commissioning Group for 10 years, and has experience in procurement management also.
In addition to this, Dylan was a consultant in addiction for 15 years. Following his retirement, Dylan now volunteers as a trustee in Streetscene Bournemouth alongside his role at BCHA.
Ceri is an Organisational Development (OD) specialist and has worked across the whole spectrum of HR, OD, education, learning, leadership development, Equality, Diversity and Inclusion over the last 25 years. For the majority of this time, Ceri has worked in the NHS within Community and Mental Health services, but also in Further and Adult Education teaching across programmes in Health and Social Care. Ceri has also been involved with Armed Forces veterans support and was the Programme Director for Workforce in Hampshire and IOW for the Covid-19 mass vaccination programme.
A Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD), Ceri works at University Hospital Southampton NHS Foundation Trust as the Director of Organisational Development and Inclusion. Ceri is the BCHA Board’s safeguarding champion.
Peter Edy (co-optee to the Development Committee)
Peter Edy is an experienced Construction professional (working in the UK and Overseas); he is a qualified member of the Royal Institution of Chartered Surveyors and the Chartered Institute of Building.
Peter’s role provides senior management leadership, in Development, Risk Management, Procurement and Contract Management; Change Management and Strategy.
Asif Khan has worked in the Social Housing sector for 25 years across both local authorities and housing associations. His current post is Head of Asset Management at Notting Hill Genesis, where he also previously held the role of Head of Compliance.
Asif is a member of the Chartered Institute of Building (CIOD) and Institute of Occupational Safety and Health (IOSH) and has degrees in both Law and Surveying as well as a Level 7 Diploma in Strategic Management and Leadership Practices which was achieved with Distinction.
Along with his Property Services expertise, Asif is a regular mentor and brings with him strong social and people values and is heavily involved in his local community. A qualified football coach, he has been forefront in establishing his village's first ever ladies football team.
Chris Nicholson spent most of his executive career as a partner at KPMG, where he specialised in infrastructure finance and regulation advisory work. He spent several periods in leadership roles including as Head of Central Government Services and Head of Public Sector for the firm. He has also run a public policy think tank, been interim financial and commercial director of a government owned company and spent three years as policy special adviser to a Cabinet Minister.
Chris is currently Chair of the Board of a large government agency employing over 3000 staff, spent 6 years as a Board member of a housing association and ten years as a trustee of a drug and alcohol abuse charity. He also served as a Councillor, Leader of the Council and Chair of the Policy and Resources Committee of a London Borough.
Aasia Nisar is an experienced housing professional with over 25 years’ experience in the housing sector and has a proven track record of developing strategic approaches, processes and managing teams within housing, resident involvement, community engagement, regeneration and access and customer care. She is committed to ensuring residents voices are heard, making a real difference as to how services are delivered.
Aasia has also worked on several European Social Funded projects, as well as writing major funding applications for the National Lottery, Lloyds Bank Foundation and UK Community Foundation. She has a PhD in Sociology and Social policy, with her thesis focusing on ‘green’ housing developments and their contribution to community cohesiveness.
Aasia is also a Board member of TPAS - a national tenant engagement organisation as well as on the Board of Directors and a Trustee for a multi academy trust in Hampshire.
Graham Oliver has over 30 years’ experience as a Chartered Accountant, latterly helping Housing Associations to connect finance function more closely with operations, from planning through processing to reporting and monitoring. He has achieved this through interim and contract assignments, non-executive positions and through consultancy work, working with associations of all sizes from less than 1,000 properties to G15 London associations.
He has a keen interest in developing people to meet their full potential, and in making finance more understandable for non-financial people, recognising that most decisions in organisations have a financial impact.
Ann Parramore has worked at Director / Head of Service level in the spheres of finance, corporate resources, estates and business support. Although this has principally been within a range of NHS organisations, including commissioner bodies and providers of community and mental health services, her present role is working as an advisor on strategic development and project management within a local University. A focus of this work to date has been supporting the delivery of a major new construction project.
Ann enjoys using her experience of working as an executive with Boards, along with a relevant and wide-ranging skillset, to support the objectives and work of BCHA.
Ann is also a member of the Audit, Risk & Treasury Committee and has volunteered as the Board’s Customer Complaints Champion.
Julie Porter is a Fellow of the Royal Institution of Chartered Surveyors and has a degree in Land Management. She has worked within housing development in a variety of roles for over 30 years; she started her career with a private housebuilder before going on to work for a number of regional and national housing associations.
Julie has led a wide range of teams including new business; asset management; planned maintenance; leasehold; sales; marketing; as well as development delivery. Julie is currently Executive Director of Development at Fairhive Homes in Buckinghamshire.
Jonathan Rickard (co-optee to the Development Committee)
Jonathan Rickard is a Chartered Architect with over 30 years in practice including 14 years working within the housing sector. Jonathan has recently retired from Abri Housing Association, where he was head of Sustainability and Design leading on the development of sustainability and low carbon strategies as well as implementing design standards for the organisation.
Jonathan is a Trustee and Director of the Building Research Establishment (BRE) Trust, and formerly a non-executive Director of SECBE, a regional board for Constructing Excellence in London and the South East and a member of the RIBA Housing Group.
With 20+ years’ experience in Social Housing, Chris Roberts has worked in both customer-facing and corporate teams.
Over the last 10 years Chris has focused on Implementing Microsoft Dynamics and other Microsoft products at different housing organisations as well as delivering strategies that support getting customers online and providing channel choice.
In March 2021 Chris set up his own business to support the implementation and adoption of Microsoft technologies across the sector.
Asa Stevens has been working in the Financial Services industry for over 20 years covering many roles including operations and (anti) financial crime leadership, risk management and currently transformation & operational excellence.
Having been a user of BCHA services at the turn of the millennium, Asa is keen to offer insight and guidance to BCHA using the skills gained since.
Ian White started his career at Royal Mail, covering various roles over a 16-year period before joining the Finance team at Twynham Housing Association, then moving to Synergy Housing Group. In Ian’s next role at Spectrum, he managed the integration to a single housing management system for all income transactions, restructured the teams to a single site and was responsible for delivering the regulatory rent structure regime.
Ian’s next post was as RP Financial Reporting Manager for Spectrum’s 5 RP subsidiaries, before he took on responsibility for financial reporting for the whole Group.
Ian briefly changed sectors in 2017, becoming Financial Controller at EIMS Global, a sales and marketing company with 6 subsidiaries and over £20M consolidated revenue, before moving to his current post at Magna where he leads the finance function.