Senior Leader Team

Martin Hancock

CEO

Martin made the transition from the private sector into the third sector in April 2000. He was Director of Corporate Services at BCHA, before becoming Chief Executive in January 2007.

At BCHA, Martin has enjoyed working in a fast-growing and diverse environment. He has drawn on his considerable previous experience of managing change and building relationships with external bodies. Working with colleagues across the organisation, Martin is helping BCHA to achieve our growing ambitions.

Martin established BCHA’s social enterprise, Sequal Solutions (now The New Leaf Company), to provide a range of services for the third sector.

Brian Swann

Director of Housing and Support

Brian joined BCHA in 1996 as manager of Lansdowne Gardens, which was then a direct access hostel. He later took responsibility for all supported provision, and helped to establish our learning, floating support and community support services. 

Brian is now our Director of Housing and Support, with overall responsibility for services for: children, families and young people; and homelessness, substance misuse and ex-offender services. 

Before joining BCHA, Brian worked for the NHS, including at Addenbrookes Hospital in Cambridge – a major teaching hospital with over 1,200 bed spaces. 

Brian is passionate about social issues, current affairs and organisations that work with disadvantaged people. He also retains a strong interest in all sports.

Martin Lucas

Director of Finance & Corporate Services

Martin joined BCHA in November 2016 with Director responsibility for Finance, IT, HR, Governance & Strategy and brings over 25 years’ experience as a finance professional in the housing sector. 

He is a chartered accountant with an early career with KPMG where he gained wide financial and commercial experience across a variety of private and public sectors.  He specialised in housing associations becoming the firm’s lead manager on the south coast.

Before joining BCHA Martin spent 22 years at Spectrum Housing Group where, as Group Finance Director, he oversaw significant business growth and change taking private finance facilities to over £500m.

Martin has a collaborative and customer focussed management style with a passion for delivering social purpose through a commercial approach.

Carmen White

Assistant Director of Supported Housing

 

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Stacey Northover

Assistant Director of Housing and Customer Experience

Stacey Northover joined BCHA in August 2015 as Assistant Director of Housing and Customer Experience. Stacey has worked as a housing professional across the South West of England, delivering services at all levels in tenancy management and customer experience for last 20 years.

Stacey has a clear drive to want to help deliver quality customer services as well as ensuring that BCHA homes are where people would choose to live.

Stacey has worked in developing digital services for customers in her previous organisation Aster Group, and has continued this work within BCHA.  This is in recognition of the shift in customers wanting to access service out of the traditional 9 to 5, Monday to Friday approach and more towards self-serving options which will support the modern working life.

With Welfare Reforms still being rolled out, Stacey is keen to ensure that customers are as informed as they possibly can be in order to allow for customers to be financial secure for the future. This will continue to be a focus as we develop our digital offer further for customers at BCHA. 

Melanie Swain

Head of People and Development

Melanie joined BCHA in April 2017 as our Head of People and Development. Melanie is a Fellow of the Chartered Institute of Personnel and Development and has a Degree in Education. Melanie has worked at Head of HR and Director level for a number of years within the NHS, Education and Local Government.

Melanie is a clear believer in `look after your staff and they will look after the business'.

Melanie is keen to move forward on the People Strategy to ensure that we attract and retain great staff, with the right skills and attitude, who are passionate about providing the highest levels of support and services to our customers.

Stephen Jeremy

Head of Asset Management

 

BIOGRAPHY COMING SOON

Richard Burden

Assistant Director Of Finance

 

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Phil Baker

Head of Governance & Strategy

Phil Baker is a qualified housing professional with nearly thirty years’ experience in social housing, in both local authority and housing associations.

Phil has been with BCHA for nearly 18 years in variety of corporate roles and as Head of Governance & Strategy, he has oversight of governance, risk and business assurance. Phil has also been Company Secretary of BCHA and its subsidiaries (excluding New Leaf) since 2007.

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