In addition to living our values and behaviours of personal integrity, the importance of every individual and outstanding service to people, the importance of working together and professional competence, we also pride ourselves on the great work we do for our customers.

BCHA help thousands of people each year off the streets, out of abuse, over skills barriers and onto independence and work. The customer experience is at the heart of everything we do.

Tania, Robert and Richard talk about their experience of working for BCHA, and the difference each of them make to our customers through the work they do.

Tania, Project Leader, Independent Domestic Violence Advisor Service

“After many years working in Financial Services, I decided I wanted a change of career, where the end outcome would be making a difference to people’s lives. I started working for the Independent Domestic Violence Advisor Service (IDVA) in April 2012 as a volunteer, working on a project to help understand what happens to customers after they exit the service. It was a great way to understand the service and learn more about the good work it does; talking to clients during the course of the project also gave me an invaluable insight into the difference the service makes.

“In September, a short term vacancy arose, which I successfully applied for. Working as a Court IDVA can be harrowing at times, but very rewarding too, especially when a victim stands up in court and gives evidence against their perpetrator; a truly brave and courageous act, and often the beginning of a new chapter in their lives.  

“I'm grateful to BCHA for giving me this opportunity and would encourage others to bring their skills and experience to the organisation and if, like me, you're new to the sector, spend some time to gain experience and decide if it is for you.”

Robert, Project Leader, Young People's Service

“I joined BCHA in March 2013 and I have been able to explore, learn, develop, and inspire others. I share my knowledge and experience with others, and contribute to the vision of the organisation and the life of the community I serve.”

Richard, Housing Support Worker, Homelessness Service

“Money management for many people is a problem, stress and worry, so if I can help someone to become more financially independent or aware, this is a way of empowering them to be more successful in this area of their life. Also as a result, it is giving them greater stability in other areas too. This is the element of my role that I find most rewarding.”

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