Do you have feedback you’d like to share with BCHA? Please get in touch with us to share any positive experiences or circumstances where something has gone wrong. We welcome all feedback to help improve services for our customers.

To make a compliment or complaint, please use the forms below or contact our customer services.

If you need support in dealing with anti-social behaviour, click the button below for more information.


We also offer paper forms for making a compliment or complaint. For more details, please read our full Compliments & Complaints Policy  and our Raising Serious Concerns Policy.

Contact Us

Contact our Customer Services

Call: 01202 410 500 (Mon-Fri, 9am-5pm)

Email: or 

Visit: 3-5 Palmerston Road, Bournemouth, BH1 4HN

Our Complaints Process

For a simple summary of our complaints process, please view our leaflet  or click on the questions below.

Additional support

The Housing Ombudsman is there to offer advice about making a complaint, but will not intervene until both stages of our complaints process have been completed.

If you are dissatisfied with the outcome of your complaint after it has been investigated by a Manager (Stage One) and a Director of BCHA (Stage Two), you can contact the Housing Ombudsman to investigate.

Housing Ombudsman

Call: 0300 111 3000  (Mon-Fri, 9.15am-5.15pm)


Visit: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ

The Ombudsman issued a new  code of practice in April 2022 and we have carried out a self-assessment to measure how we are performing against it.

Legal Correspondance

For legal and regulatory matters, email:

Privacy Policy

The privacy and security of your personal information is important to us. Any contact with us generates records, which may include personal information which is subject to data protection legislation. BCHA follows UK legislation in how it stores and uses any data collected from individuals. Click the button below to learn more.

Our Partners