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Contact Us

We're here to help. There are four ways you can contact us with any complaints, compliments, repairs and other enquires.

Call us

Customer Services

We are open Monday to Friday, from 9am to 5pm

01202 410500

To speak to someone outside of these hours please call the number which is answered by our night team.

Report a repair

0300 1234 001 

Email us

Customer Services

To contact Customer Services, email: enquiries@bcha.org.uk

Report a repair

To report a repair, email: repairs@bcha.org.uk 

Complaints and Compliments

To register your compliments or complaints, email: customerservices@bcha.org.uk

Legal Correspondance

For service of legal correspondance, email: companysecretary@bcha.org.uk

Write to us

The Factory
14 Alder Hills
Poole
BH12 4AS

Visit Us

If you require visiting customer services they now have two bases:

 
Mondays, Wednesdays and Fridays:
 
BCHA Learn
3-5 Palmerston Road
Boscombe
Bournemouth
BH1 4HN
 

Tuesdays and Thursdays:

The Factory
14 Alder Hills
Poole
BH12 4AS


Or alternatively please contact your Support Worker/Tenancy Officer.
Thank you for your continuing support.