Our Engagement opportunities allow us to meet legal obligation under described in the UK’s Consumer Standards for 2024 which focus on ensuring that social housing customers have safe, high-quality homes and a strong voice in how their housing services are managed.
Here are the key points:
- Safety and Quality: Landlords must ensure homes are safe, well-maintained, and meet the Decent Homes Standard.
- Health and Safety: Landlords are required to take all reasonable steps to ensure the health and safety of customers in their homes and communal areas.
- Repairs and Maintenance: An efficient and timely service for repairs, maintenance, and planned improvements must be provided.
Customer Engagement
Customers should have opportunities to influence and shape the services they receive. These standards aim to improve the overall living conditions and ensure customers have a significant role in decision-making processes related to their housing.
As part of the consumer standards The UK’s Tenancy Satisfaction Measures (TSMs) for 2024 are designed to help customers understand how well their landlords are performing in key areas.
- Property Maintenance: Ensuring homes are kept in good repair.
- Building Safety: Maintaining the safety of buildings.
- Complaints Handling: Effective and timely resolution of complaints.
- Customer Engagement: Respectful and helpful engagement with customers.
Neighbourhood management
Responsible management of the surrounding neighbourhood measures aim to provide transparency and accountability, ensuring that customers have a clear view of their landlord’s performance and can hold them to account.
Our Partners
