At BCHA, we believe that understanding our customers’ needs is essential to providing the best possible service and ensuring a vibrant community, which is why we are implementing a customer profiling process within BCHA.
By gathering information about our customers and their feedback, we can tailor our services, resources and communication to better align with what our customers want and need.
As part of the process, we will complete annual Tenancy Audits with you between the months of January and March. The audits will allow us to make sure the information we have for you is correct, such as your contact details, medical conditions and communication preferences.
You can update your details or preferences at any time by calling our Customer Services Team on 01202 410 500, or by email at customerservices@bcha.org.uk
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