Your next of kin should contact the Tenancy team as soon as possible after the death of a customer. A Tenancy Officer will advise your next of kin on what steps you need to take, depending on the tenancy circumstances. Your next of kin should also inform Housing Benefit/UC section if the customer was receiving benefits as entitlement ceases on death.
If there is no next of kin, we will register a written notice with the Public Trustee.
Joint Tenancy:
When one joint customer dies, the other customer automatically becomes the sole customer. This is known as survivorship and happens regardless of the tenancy type. The surviving customer is treated as a successor to the tenancy.
Sole Tenancy:
If the deceased was the only occupier of the property, the tenancy will need to be terminated by the representative for the deceased. Four weeks’ written notice is required to terminate the tenancy and a copy of the customers death certificate must also be provided.
If there are other people living at the property at the time of the customers death, they should contact the Tenancy team for advice on whether they have any succession rights.
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