Gas Safety

Do allow us access to service your gas appliance every year, in accordance with the law and your tenancy agreement but also to reduce the risk of carbon monoxide poisoning. 

If you suspect a gas leak, follow these actions:

1. Do not smoke or light matches
2. Do not turn electrical switches on or off
3. Extinguish all open flames
4. Open doors and windows to ventilate the property
5. Turn off the gas using the Emergency Control Valve (ECV) typically located to the left-hand side of the gas meter.
6. Ensure access will be available to the property for an engineer to call.

7. Call us on 01202 410500 to report the issue.

We will then call the National Gas Emergency Service, you will then be advised that an engineer from the National Gas Emergency Service will call within the time specified to locate the possible gas escape, and that they will need to allow access for the safety check to be completed. If the gas escape is found to be after the gas meter, the gas installation will be made safe by isolating the gas supply. If the gas escape is on the gas meter installation, this will be repaired by the First Call Operative from the National Gas Emergency Service.