As a BCHA customer, you have the right to be informed about visits for repairs or inspections. This notice is commonly 24 - 48 hours. Any home visits should be scheduled at reasonable times and during normal business hours. If advanced notice has not been given, then you have the right to refuse entry, however this will need to be communicated appropriately. You can review your Tenancy Agreement for any clauses that outline rights and responsibilities of both you and BCHA regarding repair visits and inspections.
In the case of an emergency, such as a severe leak or a fire, we will seek to contact you, however if we cannot, we will enter the property, without prior notice. This is to ensure the safety of the property and of other residents.
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