You have the right to a home that is safe, sanitary, and fit for human habitation. This includes essential maintenance of structural elements, plumbing, heating, and electrical systems. BCHA is legally obliged to ensure that rental properties meet these basic living standards. If you have recently reported concerns to us and we have failed to remedy the problems reported in a timely way and without explanation, please make a complaint to our customer services team. If this does not resolve matters, you can take legal action against us to enforce your tenancy agreement. For more information about your legal rights you can contact the Housing Advice Service or a solicitor.
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