Floor Coverings
We will not give permission for the installation of laminate flooring in flats or other types of property where this may cause a nuisance to neighbours.
Contents Insurance
We will insure the structure of your home. If you live in a property that has shared areas or furniture and laundry equipment that we are responsible for, we will also insure them.
We will not insure your personal possessions. You are advised to take out your own insurance to cover your personal possessions.
Item Storage
Customers should not store any belongings in the loft space as access may be required for repairs.
Mobility Scooters
If you have a mobility scooter you must make your own arrangements to store and charge it. Our clear corridors policy means that you must not store them in communal areas such as landings, lifts, foyers, stairwells, walkways and community rooms. You must not run extension leads into corridors to charge them.
If you live in a flat and are considering obtaining a mobility scooter, please contact the Tenancy team beforehand to apply for permission and discuss what options may be available for storing and charging your mobility scooter.
Gardens & Rubbish in Gardens
You must keep any garden forming part of your home in a tidy and reasonable condition and free of rubbish. This includes cutting the grass and trimming the hedges. If we have to tidy or maintain your garden for you or clear any rubbish, we will charge you with the cost of this work.
Do not use the garden or any other external areas to store rubbish, scrap metal or vehicle parts (including tyres).
Apart from routine trimmings and pruning, you must not remove, alter or replace any hedge, fence, wall or tree at your home without first getting our permission in writing.
The actual boundary of your property should be marked by post and wire fencing and you are not permitted to encroach on to the land beyond this.
Sheds, Outbuildings & Fences
You must not put up a shed, garage, conservatory, greenhouse or fencing without first getting our permission in writing.
Home Improvements & Alterations
You are responsible for repairing and maintaining all improvements, fixtures, and fittings that you install in your home. If you leave them behind at the end of your tenancy they will become our property. If you take them with you, you must put back your home to the way it was before you made the improvements. If not, we will charge you the reasonable cost of any reinstatement work.
You have the right to carry out any alterations or improvements to your home, including the installation of a gas cooker, heater, or other gas appliance, provided you get our written permission before making any alterations or improvements to your home.
You may need to meet certain conditions, such as making sure gas appliances are installed in line with gas safety regulations, building regulations and planning approval. Depending on the type of improvement, you may also be asked to agree to return your home to its original condition at the end of your tenancy. We are entitled to refuse consent if you are in arrears with your rent or otherwise in breach with the terms of your tenancy agreement.
Pets
You must get our prior written permission to keep a cat or a dog. We may make an exception in the case of an assistance dog. You may keep other small pets, for example, a small, caged animal, bird or tank of fish at your home without getting our permission.
You do need to get our prior written permission if you intend to set up an aviary or pigeon loft. You may not keep any other animal without getting our prior written permission. You are not to keep any animals for breeding purposes.
You must not allow any animal you keep at your home or that your visitors bring with them to cause a nuisance to anyone in the local area including our staff or agency contractors. You must not keep any animal that is unsuitable for your home or that is classed by the law as dangerous.
If you keep any animal or pet at your home that causes a nuisance or fouls or otherwise damages your home or any shared areas, we may withdraw our permission, and the animal or pet must be removed from your home. If the animal or pet remains at your home after we have withdrawn our permission, this will be a breach of your tenancy agreement.
Running a Business
You must not run a business from your home without our prior written permission. We will not unreasonably refuse permission unless we feel that the business is likely to cause a nuisance to other people or damage your home. If, after we have given permission, the business does in our reasonable opinion cause a nuisance we can give you notice withdrawing our permission.
Television Aerials, Satellite Dishes & CCTV
You must not fit a satellite dish, CCTV, television, or radio aerial or make any other alteration or improvement to your home without our prior written permission. Permission for the erection of satellite dishes or CCTV on flats will only be considered where the proposal is for the installation of communal systems.
Aids & Adaptations
We can help make certain adaptations to your home so you can continue to live there. For more information, please speak to your Tenancy Officer.
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