Introduction

Welcome to your Customer Handbook, a comprehensive guide designed to support you throughout your journey as a resident of our housing association.

Within this booklet, you will find essential information about your rights and responsibilities, services available to you, and useful resources to enhance your living experience.

Our commitment is to foster a safe, inclusive, and vibrant community where everyone feels at home. Whether you are a new Customer or a long-standing member of our community, we hope this handbook serves as a valuable reference for you and helps you make the most of your housing association experience