As a customer of BCHA, you play a crucial role in shaping and overseeing the services you receive from us. Your involvement is highly valued.
Ways for You to Engage
Attend one of our in person groups.
Join a meeting remotely through virtual engagement.
Share your views via email in a 1:1 setting with your tenancy officer or project worker.
Participate in one of our phone or digital surveys.
Under Section 105 of the Housing Act 1985 (Provision of Information and Consultation), you have a legal right to be consulted on housing management issues. This section explains how you can participate and provide feedback on our services and any proposed changes that may impact you and to have your voice heard by BCHA. Staying involved can also allow you:
- To know how your landlord is performing.
- To have your complaints dealt with promptly and fairly.
- To be treated with respect.
Our Partners
