Giving Notice
You need to give us four weeks’ written notice to end your tenancy. You can give notice on any day (Monday to Sunday). The notice period will only start from the Monday after we receive your notice. Notices can be emailed to your tenancy officer or to customerservices@bcha.org.uk
Alternatively, your notice can be written and addressed to Customer Services at: The Factory, 14 Alder Hills, Poole, Dorset, BH12 4AS
You must continue to pay your rent and all other charges during your notice period and your rent account must be clear when the tenancy ends.
We will write to you confirming we have received your notice. We will advise you of the date your tenancy will end and when and where you should return the keys.
If insufficient notice is given, then a Notice to Quit may be served on the property in order for us to end the tenancy.
During the notice period we will need to visit and inspect the property. It will be determined by us whether any non-standard items can remain in the property.
You must ensure that we are given vacant possession of the property on the termination date.
Joint Tenancy
Where the tenancy is a joint tenancy, one customer can terminate the tenancy on behalf of both customers.
Giving Notice When a Customer has Died
In the event of a customer death, the next of kin must give us four weeks’ written notice and include the death certificate.
Power of Attorney
Where a power of attorney exists, written notice may be given on behalf of the customer if you send a copy of the relevant documentation.
Condition of the Property When Handing Back
When you move out you should leave the property and its fixtures and fittings in the same state as they were at the start of the tenancy. Fair wear and tear is expected, as stated in your tenancy conditions. The property should be left clean and tidy and in reasonable decorative order. The garden should also be tidy and clear of rubbish.
You may be charged for clearing furniture, carpets, rubbish and other items left in the property, shed, garage or garden.
If you are on the transfer list, you will normally have to carry out any necessary repairs before we offer you alternative accommodation.
You may also be charged for repairs needed due to wilful damage or neglect to the property and any fixtures of fittings. You may also be charged for removing any alterations and adaptions unless we have previously granted permission for them to retain.
Please contact the tenancy team during the notice period if you are in any doubt.
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