Rent and charges are due each and every week of the year. You must pay your rent and charges weekly in advance in accordance with your tenancy conditions.
Your rent and charges may include:
- Core rent
- Service charge - for services provided to maintain communal areas of blocks of flats including cleaning, lighting, care-taking, door entry systems and services to customers living in sheltered housing, including the alarm monitoring service.
- Heating charge (in some properties)
- Water/sewerage charge
Ways to Pay Your Rent
We prefer you to pay your rent by Direct Debit and offer a variety of collection dates for your convenience.
To pay by Direct Debit you will need a bank or building society current account. You can set one up straight away by calling the Customer Service Team on 01202 410500 and requesting to speak to someone in Income. We collect Direct Debit payments monthly, weekly, fortnightly or 4 weekly on any date of your choice. Rent should be paid in advance.
We will write to you before your Direct Debit starts to confirm the arrangements.
We will give you ten days’ written notice if your Direct Debit charges change and will amend your direct debit accordingly.
The Direct Debit offers guarantees which gives you protection and ensures you are in control of your money.
The mandate contains a Direct Debit guarantee which gives you protection and ensures you are in control of your money.
You must continue to pay your rent and all other charges during your notice period and your rent account must be clear when the tenancy ends.
Benefits of Paying by Direct Debit
No worries about remembering to pay at the right time.
Your bank or building society does all the work and you stay in control.
Saves you time.
We re-calculate your payments for rent and charges at the start of each financial year.
You can cancel the arrangement at any time.
An immediate money-back guarantee from the bank if an error is made.
Telephone Payments
You can telephone us on 01202 410 500 to pay and will be guided through the payment process. You will need your tenancy reference number and debit card details. We do not accept credit cards.
Deduction from Benefits
If you are in receipt of a means-tested benefit from the Department of Works and Pensions (DWP) and you have rent arrears, you may be able to request that deductions are made from your benefits which are paid direct to your rent account. Please contact the Income team or Financial Inclusion Team for further information.
You should tell the Income team if you have made a claim for Housing Benefit or Universal Credit so we can take this into account should we be considering taking any action against you to recover rent arrears.
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