We understand people can have money problems so if you have difficulty paying your rent you should contact the Income team immediately.
Rent arrears can become a serious issue if help is not sought out early enough. We can work out a payment plan with you for an agreed regular amount. If you follow this agreement, we will take no further action. We can also advise you of benefits to which you may be entitled.
You can also get independent assistance with debt counselling from the Citizens Advice (CA). The CA advisor offers a full debt service giving advice on how to manage your debts effectively. They complete a statement of your financial situation including your income and outgoings and use this information to work out what you can afford to pay on a regular basis towards your debts. They may also be able to support you in negotiating with your creditors what you are able to pay. The CA will also undertake a benefit check with you to ensure that you are receiving all the benefits to which you are entitled.
In all cases you should make a realistic agreement to make regular, affordable payments to clear your rent arrears and reduce your debt.
We recognise that there are more difficult times of the year where rent payments are a challenge, for example school summer holidays and Christmas. Not paying rent during these times is unacceptable and paying the rental charge is a priority above birthdays, Christmas, and the need to purchase school uniforms. To avoid future problems with rent payments you may wish to overpay each week or month to take a break from paying on a set period. For more information contact the Income team.
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