If we are responsible for carrying out a repair, you need to let us know about it as soon as possible, to avoid the problem getting worse. If the repair is within a communal area, please do not assume that someone else has contacted us.
BCHA’s Responsibility
We’re Responsible for Keeping your Home in Good Order
- The structure of your home: roof, walls, floors, ceilings, doors, windows, drains, rainwater. and soil pipes, paths, stairs, and fences.
- Installations and services: toilets, baths, showers, sinks, electric, gas and water pipes, water heaters, central heating gas fires, smoke alarms and TV aerials.
- Furniture, cookers, fridges etc: only if we provide these as part of your tenancy. If we do, these will be listed on the inventory you signed when you moved in.
- Flooring in the kitchen and bathroom.
Shared Responsibility
Things Which are a Shared Responsibility:
- We are responsible for keeping shared areas in good repair, such as entrances, corridors, stairways, and bin stores. This includes heating, lighting, door entry, security, and fire alarm systems in this area.
- You are responsible for keeping shared areas clean and tidy, and free from rubbish or obstructions.
Annual Servicing
Every year we require access to your home to carry out safety checks, which will include servicing your gas boiler and mains fitted smoke detectors to make sure they are in good working order and electrical safety checks when required.
It is essential that you allow us access to your property to do this work, which is for the safety of you and your family. All gas servicing is carried out by a Gas safe registered operative.
Our Partners
