What is Your Responsibility?

It is your responsibility to take good care of your home and garden. You are responsible for:

• Keeping your home and garden clean and tidy.
• Clearing blocked sinks, basins, and toilets. Check to see if you can clear anything obvious, if you can’t please call us. You may be charged for this.
• Filling small cracks in with plaster.
• The internal decoration.
• Adjusting or replacing doors when you fit or remove carpets.
• Putting up curtain rails and re-fixing draught excluders.
• Repairing or replacing electric plugs, fuses, light bulbs, florescent tubes and doorbells. 
• Replacing lost keys.
• Re-fixing toilet seats, bathroom cabinets, towel rails, toilet roll holders and mirrors.
• Installation of your own washing machine, dishwasher, and safety fit gas cookers by a competent installer.
• Providing and fitting shower rails and curtains.
• Replacing plugs in sinks and baths.
• Wiping away mould caused by condensation.
• Looking after and replacing your washing lines and rotary driers.
• Reporting to us any pest and wildlife infestations, like wasps, mice and birds.
• Repairing shelving, coat, and hat rails.

Your Responsibilities Continued:

• Keeping taps and showers free from limescale.
• Repairing internal doors.
• Ensuring that someone over the age of 18 is at home when you have a repair appointment.

DIY in Your Home

You will need our permission in writing before carrying out any repairs or improvements yourself. If you are unsure about your tenancy or responsibilities, please speak to your Tenancy Officer for advice.

Vandalism and Neglect

You are responsible for repairs caused as a result of damage or neglect by you, your family, your visitors, or your pets, including any accidental damage or any  alterations you have made.

Please be aware that you will be charged for the full cost of any repair work which we have to carry out as a result of damages caused by yourself.

If damage has been caused to your home by criminal action you must report this to the police, so as they can investigate the matter. The police will then give you a crime number which you must tell us, so as we can carry out the repairs needed.