Skip to content Skip to menu

BCHA launches programme to create new hospitality workforce

Organisations and referral partners working with unemployed people across Dorset are invited to attend the launch of a free programme aimed at creating a ‘trained and ready workforce’ for the understaffed hospitality and leisure sectors.

BCHA’s new hospitality and customer service programme At Your Service, is funded by BCP Council and works in collaboration with hospitality and leisure employers to offer skills training, coaching and work experience to help unemployed people back into work.

Training on the four-week course includes Accredited City and Guilds Level 2 Food and Hygiene, Barista Training, Level 2 Certificate in Customer Service and Level 2 Certificate in Personal Development for Employability.

BCHA’s employability and skills experts also assist At Your Service participants with job searches, interview preparation and coaching.

BCHA project manager Val Jefferies, said:

“At Your Service has been created in direct response to unemployment resulting from Covid and the current skills shortage and recruitment challenges within the hospitality and leisure sectors across BCP.”

She continued: “The vision of a post-Covid high street is shifting away from largely retail towards an experiential arena for customers to enjoy eateries, coffee shops, themed pop-up food outlets and galleries. This will create substantial and much needed growth within the hospitality and leisure sectors.

“At Your Service recognises that many people who have lost their jobs already have valuable transferable skills, which when teamed with relevant training, coaching and work experience can enable them to enter into meaningful employment in these sectors. It will also give them a sense of purpose and pride in being part of the regrowth of the local economy.

“We would like to invite referral partners and local hospitality employers to join us at the launch of At Your Service to learn more about the programme, meet the course Chef and the team, explore opportunities to work together and make a real difference to those individuals and businesses within this sector.”

The At Your Service Launch with Coffee and Desserts, takes place on Thursday 7 October 2021, from 2pm-4pm at BCHA’s The Factory, 14 Alder Hills, Poole, BH12 4AS.

Participants from the first At Your Service course will be on hand at the launch to talk about the training and practical and professional support they have obtained and to serve some delicious coffee and desserts they have prepared. 

The event is free to attend and free car parking is also available.

Please register at:

Was this information helpful?