BCHA is delighted to welcome back Hony Premlal as the new Director of Customer, Homes and Tenancy Services. Hony worked as an Interim Director of Customer Experience at BCHA during 2016/17 and brings a wealth of expertise and skills, having worked for housing associations in London. Her 24 years of sector experience spans improving customer experience, change management and seven years as a board director.
Hony’s responsibilities include customer service, tenancy management, customer engagement, complaint management, income management, asset management, compliance, planned works and New Leaf Repairs.
Hony has a Masters’ degree in Bio-Chemistry, an MA in Housing Law and Policy and later completed an MBA. She is also a member of the Chartered Institute of Housing and The Institute of Leadership and Management. Hony is a Board member of Eldon Housing Association, Epsom and Ewell Citizens Advice and Women in Social Housing (WISH).
"I am delighted to have been appointed as the Director of Customer, Homes and Tenancy Services at BCHA and I’m very much looking forward to working with customers, colleagues and board members. It is such a privilege to come back to BCHA as the Director after three years and I aim to improve the customer service delivery and ensure we provide safe and secure homes for our customers. I am passionate about customer engagement and keen on ensuring customers’ voices are placed at the heart of decision-making processes.”