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Covid-19 update from Hony Premlal, BCHA's Director of Customer, Homes and Tenancy

Hony Premlal has sent the following message of reassurance to BCHA's residents and customers, to keep them informed about the level of service that is being maintained despite the restrictions of a new lockdown put in place by the Government.
"I do hope that you have been keeping safe and well during this pandemic crisis.
"As the Government has imposed another lockdown for this month, (which is subject to change), I wanted to let you know how the Government's new guidance has affected our key operational services.
"I'd like to reassure you that BCHA is endeavouring to maintain business as usual. Although the central offices at St Swithun’s in Bournemouth are closed, our Customer Services team is available Monday to Friday, 9am to 5pm on 01202 410500.
"Stay safe."


We are continuing to deal with all repairs with the necessary precautions of Covid19, pre-screening phone callers with customers, risk assessments, socially distancing measures and PPE.
If you wish to report any repairs, please let us know on 0300 1234 001 or email - we will do our best to advise you how long this will take to resolve. If you are self-isolating, please do let us know and we can discuss options.
Gas safety checks
By law, landlords are required to complete safety inspections on gas appliances in your home every year. As people are spending most of their time at home at present, these safety checks are still vital for us to complete and we will contact you to arrange a visit when your last check is due to expire. If you are shielding or isolating, we believe the gas safety inspection should still go ahead for your own safety and the safety of anyone else living with you. In such a case, please let us know and prior arrangements will be made to avoid any face to face contact, for example when answering the door.
If you smell gas, or if you have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999 and switch off appliances until the gas emergency supplier, or a registered gas engineer, has attended and advised that the appliances are safe to use.

Building safety

We will continue to undertake fire risk assessments on communal areas of blocks of flats and shared accommodation and carry out any remedial works needed to these properties to keep you safe. Operatives working in communal areas will still follow safe working practices in relation to Covid-19. We would ask that you respect these arrangements and also do what you can to keep the building where you live safe from fire. Please do not prop open fire doors, and report any problems with fire safety systems or equipment such as fire extinguishers as you become aware of them.

Paying rent

During this period, you should continue to pay rent and abide by all other terms of your tenancy agreement or licence to the best of your ability. Many thanks to everyone who has continued to see this as a priority. If you have trouble paying your rent, you should speak to your Income Officer or Support Worker on 01202 410500 as soon as possible. Please don’t delay contacting us. We are here to help you.

Staying in touch

As our staff will only visit for essential reasons at the moment, we are making more of an effort to proactively ring you to find out how you're doing and to talk about any worries you may have. If you change your phone number, please let us know so we can contact you easily when needed.

Good neighbours

At this difficult time with most people spending more time at home, please aim to be a good neighbour. If you are consistently troubled by your neighbours’ behaviour, please contact your Tenancy Officer or Support Worker on 01202 410500 for advice, or the local authority services.

Support availability

The Covid-19 outbreak has had an effect on everyone’s daily lives. It is important to be aware there is a lot of information and advice out there if you need wellbeing support:
• If you are worried about your mental health:
• If you are feeling lonely:
• If you are at risk of domestic abuse:

Hands - Face - Space

Please remember to keep washing your hands thoroughly several times a day, wear your face mask and please respect the 2 metre social distancing advice. Remember - Hands. Face. Space.

Further information

For further support, please contact your Tenancy Officer or Support Worker on 01202 410500 or alternatively see the following useful numbers below:
  • NHS: 111
  • Mental Health: Connections: 0300 123 5440
  • National Domestic Abuse Helpline: 0808 2000 247
  • Samaritans: 116 123
  • NSPCC: 0808 800 5000
  • Cruse Bereavement: 0800 808 1677
  • Shelter: 0808 800 4444

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