Awaab Ishak was just two years old when he passed away in 2020 due to exposure to mould in his home.
Now, 5 years later, Awaab’s Law has come into effect, meaning that Social Housing Landlords like BCHA must legally act quickly to fix damp and mould in tenant homes.
As a Social Housing Landlord, BCHA is committed to providing safe and comfortable homes to all our customers. We review our guidelines and policies regarding mould annually and have a dedicated Damp Team to ensure our customers’ homes stay safe.
We also have a guide on our website on how to prevent mould in your home which you can find here.
Reporting damp and mould:
To report damp and mould in your property, please call BCHA’s Customer Services Team on 01202 410 500. They will ask you some questions to ensure you get the right support at the right time, including:
- Your address, or the property that has a damp or mould issue
- Your name, or the customers’ name if you are reporting on behalf of someone else
- Who lives in the affected property and if they are a vulnerable person, for example if they are an older person or have a condition that may be worsened by the mould (i.e. asthma)
- Where the issue is in the affected property
- If you have any photos of the issue
Your property will then be attended by one of BCHA’s Surveyors from our Asset team within 10 working days. Following the survey, any repairs will be started within 5 working days.
BCHA are committed to transparency and publish figures from the Tenant Satisfaction Measures (TSMs) annually, which you can find here. These are part of the Consumer Standards, set by the Regulator of Social Housing and detail our customers’ satisfaction with our handling of complaints, repairs and home maintenance.
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