Today the Regulator of Social Housing (RSH) has announced the gradings to indicate BCHA’s compliance with consumer standards, governance and financial viability. We have been awarded C2, G1 and V2.
Lorraine Mealings, CEO of BCHA has said “These great regulatory gradings are a testament to the tremendous colleagues and Board Members we have across our BCHA team. Everyone’s commitment and hard work has helped us to continually improve.
The members in our Customer Steering Group have been a vital part of this process and we thank them for their constructive involvement in the inspection as well as their hard work over the last few years.”
This announcement confirms BCHA is well governed and maintains our grade for financial viability illustrating we manage our risks to deliver effective services for our customers. The areas for consumer standard improvements were limited to further enhancements to tenant scrutiny, anti-social behaviour reporting and complaints management.
Chris Nicholson, Chair of BCHA said "Well done to all our staff and customers who took part in the inspection process and for their hard work over the past few years. The inspection has been useful in highlighting areas where we still need to work to improve and the Board will be focused on this in the coming months.”
BCHA remains committed to continually improve in line with our strategic plan in order to contribute to everyone having a home and the opportunity to thrive.
To read the full details of the judgement please go to the Regulator of Social Housing's website here.
Our Partners
