Our Residents Handbook
Please find below a selection of leaflets which form our Residents Handbook, which will provide you with information about our services. If you have a question that isn't answered within the below leaflets, then please do not hesitate to contact a member of our Housing Team.
Fairness and respect
Rights and responsibilities
Our Service Standards
Read through our Service Standards below which set out how our services will be provided to you as our customer. They let you know what you can expect from BCHA, within what timescale and how often. These standards have been developed following consultation with our customers.