We continually work to improve the services we provide to our customers, and strive to make BCHA a great place to work.
Below are just some of the awards, accreditations and memberships we have received.
The Tenant Empowerment Organisation Member
TPAS are dedicated to improving tenant engagement standards across the country. They bring tenants and landlords together through a wide range of services, independent and impartial advice, support, consultancy and training.
Chartered Institute of Housing Member
The Chartered Institute of Housing is the independent voice for housing and the home of professional standards. Their goal is to provide everyone involved in housing with the advice, support and knowledge they need to be brilliant.
Homeless Link Member
Homeless Link is a national membership charity for organisations working directly with people who become homeless in England. They work to make services better and campaign for policy change that will help end homelessness.
Investors in Excellence
We have retained the Investors in Excellence Standard, having first achieved this in 2011. There was much praise from Investors in Excellence about the clear culture of involvement and improvement within BCHA, including the commitment of all staff to BCHA’s ‘Good to Great’ philosophy.
The Housing Quality Network Member
HQN provides high-quality advice, tailored support and training to housing associations, councils, ALMOs and other housing providers.
National Housing Federation Member
The Federation's mission is to support and promote the work of housing associations and campaign for better housing and neighbourhoods.
Bournemouth 2026 Trust Member
Bournemouth 2026 Trust is a registered charity and a company limited by guarantee. Their purpose is to make a lasting and worthwhile difference to the overall quality of life in Bournemouth.
Plymouth Abercrombie Awards, Best New Housing Project
George House was named the Best New Housing Project at the Plymouth Abercrombie Awards in November 2014. The Plymouth Abercrombie Awards are a celebration of planning and design excellence within Plymouth, and are held every 3-4 years to recognise the effort that has gone into improving the city.
ISO 9001 Quality Management Standard
Our Plymouth Service, based at George House, gained certification under ISO 9001 Quality Management Standard in July 2014.
The assessor commented: “Staff demonstrated excellent competency attributes as well as professionalism and dedication. Staff are highly motivated and passionate about their work and are a credit to the organisation. Feedback from residents confirmed a real appreciation of the efforts and skills of the team in helping them to adjust to live more independently.”
Positive About Disabled People Accreditation
We were reaccredited with the two ticks symbol in May 2014, which demonstrates our continuous commitment to employing, retaining, training and developing the careers of disabled people.
Investors in People
We have achieved the Investors in People accreditation. This achievement reflects BCHA's continuing commitment to invest in our most valuable resource - our staff.
Adult Learners Week, South West Learning Project Award
During Adult Learners’ Week 2013, Ignite, our learning and work programme in Bournemouth, were awarded this prestigious award. The award recognised our commitment to helping people to use learning to improve their lives. The judges praised Ignite’s dedication, enthusiasm and vision to giving people the opportunity to progress in life through learning.
UK Housing Award, Large Schemes Development of the Year
In June 2012 we were thrilled to win a UK Housing Award for George House, our place of change for homeless people in Plymouth. The judges commended George House for the role it has played in tackling homelessness within Plymouth, creating jobs, learning and training opportunities for vulnerable members of the community throughout the development process, and also for the top quality design and building work apparent throughout.
Training Journal Awards, Bronze Award in Not for Profit Category
At the 2012 Training Journal Awards in London, Ignite were presented with a Bronze award in the Not for Profit category. The Training Journal Awards aim to encourage and recognise best practice in organisational learning and development, so to win a bronze award in one of the categories was a huge accolade for Ignite and BCHA. The award recognised not only the achievements of individuals on the programme, but also the theory behind how Ignite was researched and developed to meet the specific needs of our client group.
Social Enterprise Mark
In 2012 we were awarded the Social Enterprise Mark. This is a great achievement for us as it recognises how truly motivated we are by our social objectives and how hard we work for the benefit of the community, reinvesting any profits we make through our social enterprise organisations into BCHA’s work with vulnerable and socially excluded people.
Dorset Business Excellence in Customer Service Award
In 2011 we were awarded the NatWest Excellence in Customer Service Award at the Dorset Business Awards. Award judge, James Finch commented, “BCHA is a worthy winner of this award due to their robust customer service standards. As a result of these standards, BCHA continually strive to improve the service that they provide with regular customer surveys, customer forums and accessible staff.”
NHF What We Are Proud of South West Awards, Best Partnership Working
Our learning and work programme Ignite was a runner up in the overall 2011 What We Are Proud Of South West Awards and Winner of the Best Partnership Working for the South West.