Our Awards, Accreditations and Memberships

We continually work to improve the services we provide to our customers, and strive to make BCHA a great place to work.

Below are just some of the awards, accreditations and memberships we have received.


TPAS Logo The Tenant Empowerment Organisation Member

 TPAS are dedicated to improving tenant engagement standards across the country. They  bring tenants and landlords together through a  wide range of  services, independent and impartial advice, support, consultancy and training. 


Chartered Institute of Housing

Chartered Institute of Housing Member

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards. Their goal is to provide everyone involved in housing with the advice, support and knowledge they need to be brilliant.



Homeless Link Logo

Homeless Link Member

Homeless Link is a national membership charity for organisations working directly with people who become homeless in England. They work to make services better and campaign for policy change that will help end homelessness.



Investor In Excellence Logo

Investors in Excellence

We have retained the Investors in Excellence Standard,  having first achieved this in 2011. There was much praise from Investors in Excellence about the clear culture of involvement and improvement within BCHA, including the commitment of all staff to BCHA’s ‘Good to Great’ philosophy.



The Housing Quality Network Logo 

The Housing Quality Network Member

HQN provides high-quality advice, tailored support and training to housing associations, councils, ALMOs and other housing providers.


National Housing Federation Logo 

National Housing Federation Member

The Federation's mission is to support and promote the work of housing associations and campaign for better housing and neighbourhoods.




Bournemouth 2026 Trust Logo Bournemouth 2026 Trust Member

Bournemouth 2026 Trust is a registered charity and a company limited by guarantee. Their purpose is to make a lasting and worthwhile difference to the overall quality of life in Bournemouth. 



Plymouth Abercrombie Awards, Best New Housing Project

George House was named the Best New Housing Project at the Plymouth Abercrombie  Awards in November 2014. The Plymouth Abercrombie Awards are a celebration of planning and design excellence within Plymouth, and are held every 3-4 years to recognise the effort that has gone into improving the city.


ISO 9001 Quality Management Standard

Our Plymouth Service, based at George House, gained certification under ISO 9001 Quality Management Standard in July 2014.

The assessor commented: “Staff demonstrated excellent competency attributes as well as professionalism and dedication. Staff are highly motivated and passionate about their work and are a credit to the organisation. Feedback from residents confirmed a real appreciation of the efforts and skills of the team in helping them to adjust to live more independently.”




Positive About Disabled People AccreditationPositive about Disability logo

We were reaccredited with the two ticks symbol in May 2014, which demonstrates our continuous commitment to employing, retaining, training and developing the careers of disabled people.




Investors in People logoInvestors in People

We have achieved the Investors in People accreditation. This achievement reflects BCHA's continuing commitment to invest in our most valuable resource - our staff.


Adult Learners' Week logoAdult Learners Week, South West Learning Project Award

During Adult Learners’ Week 2013, Ignite, our learning and work programme in Bournemouth, were awarded this prestigious award. The award recognised our commitment to helping people to use learning to improve their lives. The judges praised Ignite’s dedication, enthusiasm and vision to giving people the opportunity to progress in life through learning.



UKHA logoUK Housing Award, Large Schemes Development of the Year

In June 2012 we were thrilled to win a UK Housing Award for George House, our place of change for homeless people in Plymouth. The judges commended George House for the role it has played in tackling homelessness within Plymouth, creating jobs, learning and training opportunities for vulnerable members of the community throughout the development process, and also for the top quality design and building work apparent throughout.


Training Journal Awards, Bronze Award in Not for Profit Category

 At the 2012 Training Journal Awards in London, Ignite were presented with a Bronze award in the Not for Profit category. The Training Journal Awards aim to encourage and recognise best practice in organisational learning and development, so to win a bronze award in one of the categories was a huge accolade for Ignite and BCHA. The award recognised not only the achievements of individuals on the programme, but also the theory behind how Ignite was researched and developed to meet the specific needs of our client group.


Social Enterprise Mark logoSocial Enterprise Mark

In 2012 we were awarded the Social Enterprise Mark. This is a great achievement for us as it recognises how truly motivated we are by our social objectives and how hard we work for the benefit of the community, reinvesting any profits we make through our social enterprise organisations into BCHA’s work with vulnerable and socially excluded people.


Dorset Business Customer Service Award logoDorset Business Excellence in Customer Service Award

In 2011 we were awarded the NatWest Excellence in Customer Service Award at the Dorset Business Awards. Award judge, James Finch commented, “BCHA is a worthy winner of this award due to their robust customer service standards. As a result of these standards, BCHA continually strive to improve the service that they provide with regular customer surveys, customer forums and accessible staff.”


What we are proud of logoNHF What We Are Proud of South West Awards, Best Partnership Working

Our learning and work programme Ignite was a runner up in the overall 2011 What We Are Proud Of South West Awards and Winner of the Best Partnership Working for the South West.


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