BCHA are pleased to announce that they have retained the Investors in Excellence Standard, showing they demonstrate a high standard of all-round business performance.
The Investors in Excellence standard was first awarded to BCHA in 2011. After a rigorous eight-month programme which included assessments, action plans, written reports and an in-depth site visit, BCHA are delighted to have retained this status.
The process of retaining the accreditation is often regarded more onerous than the original assessment, as to retain it an organisation needs to clearly demonstrate continuous improvement of their services and staff since their initial assessment.
Martin Hancock, Chief Executive of BCHA, commented: “We are extremely proud to have retained the Investors in Excellence Standard. Our ability to do this reflects the hard work of all our staff in continuing to improve the services we provide to a range of customers in need of help and support in our local communities.
“There was much praise from Investors in Excellence about the clear culture of involvement and improvement within BCHA, including the commitment of all staff to BCHA’s ‘Good to Great’ philosophy. This has seen a high level of investment in staff training to ensure that everyone, from senior management to front-line staff, are confident when embedding our values and behaviours throughout our services, and are consistently delivering a great service to all of our customers.”
Ian Nield, Chief Executive of Investors in Excellence, said: “We’ve been hugely impressed with the attitude and commitment shown by BCHA to retaining the Investors in Excellence Standard. They have demonstrated a clear focus on continuous improvement and are effectively using the Standard to deliver better and more efficient service to their customers.”