As the housing landscape evolves, so too must the homes we live in. For BCHA, this means stepping into the future with a bold new Asset Management Strategy that promises not just maintenance, but transformation. Covering the years 2025 to 2030, this plan is more than a checklist it’s a commitment to creating homes that are safe, modern and energy-efficient for every resident. But what does that really mean for the people who live in BCHA properties? And how will this strategy shape the homes of tomorrow?
Read all about our strategy, plus how you can get involved as a BCHA customer:
What is an Asset Management Strategy?
At its core, an Asset Management Strategy is a roadmap. It guides how BCHA maintains, upgrades, and invests in its housing stock. From everyday repairs to long-term improvements, this plan ensures that every decision supports the goal of delivering high-quality homes that meet both customer expectations and legal standards. The strategy focuses on three key areas:
- Routine Maintenance
- Planned Upgrades
- Strategic Investment
Our aim is that homes that are not only well-maintained and in the right locations, but also ready to meet the needs of future generations.
Meeting the Decent Homes Standard
The government’s Decent Homes Standard sets the minimum bar for social housing and BCHA is determined to meet this challenge. This means every property must be:
- Safe - free from serious hazards
- Warm - with efficient heating and insulation
- In good repair - with key components like roofs, windows, kitchens and bathrooms in solid condition
How will BCHA deliver on its promise?
- Regular condition surveys will help plan for future maintenance ensure properties are safe: we will usually look at roofs, kitchens, doors, bathroom and heating systems ensure accurate, up-to-date property information.
- A five-year works and procurement plan that outlines what maintenance repairs and improvements will be done over the next five years and planning for the materials, services and contractors needed for the work will be brought.
- A new set of policies, processes, tools and roles that help an organisation:
- Create contracts, monitor performance, manage risks
- Ensure compliance
- Close contracts properly
- Residents will help shape what “modern” means, ensuring upgrades reflect real needs.
- Repairs for issues like damp and mould will be handled swiftly, in line with Awaab’s Law. This law requires social landlords in the UK to fix reported damp, mould, and emergency hazards within strict timeframes to prevent unsafe living conditions developed after the death of Awaab Ishak
- Major components kitchens, bathrooms and heating systems will be replaced on a planned schedule.
- Where possible using technology to monitor prevent problems before they arise such as damp and mould sensors.
- Energy performance data (EPC ratings) will guide investment decisions.
- Homes will be upgraded to meet EPC standards by 2030, with funding explored to keep costs down.
- Residents will receive support and training to make the most of energy-saving technologies.
BCHA is committed to maintaining 100% legal safety compliance.
- Each building will have a dedicated safety file with all compliance data.
- Smart tech will monitor safety and performance in real time.
What does this mean for me?
This strategy marks a shift toward a more proactive, customer-focused approach for our BCHA residents. Over the next five years as we implement our strategy, we hope that our residents see positive change throughout their tenancy with us.
Residents can expect:
- Fewer surprises thanks to preventative maintenance
- Safer, warmer and more efficient homes
- Clear communication about upcoming works and safety updates
- Support and guidance on using new technologies and how to save on energy bills
Built on customer feedback, BCHA are excited for the changes ahead for our residents.
BCHA want to hear from you:
What improvements matter most? Are there concerns about repairs, energy use, or safety? How can the upgrade process be made easier? Your feedback will help shape the future of your home - and your community. To share your thoughts, please contact us by emailing [email protected] or calling us on 01202 410 500.
As a BCHA customer, you can always get involved with our Customer Engagement panel. Visit our web page here or email [email protected].
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