Tenant Satisfaction Measures (TSMs) are part of the Consumer Standards, set by the Regulator of Social Housing for customers of a UK housing association. They are designed to ensure that tenants receive high-quality services and have a safe, decent place to live.
The standards aim to improve the overall living conditions and satisfaction of tenants in social housing.
BCHA is committed to meeting the consumer standards to make sure tenants:
- have opportunities to have their voice heard by their landlord
- know how their landlord is performing
- have their complaints dealt with promptly and fairly
- be treated with respect
Below you can find our reports as well as options for you as a tenant to engage with us on these measures.
Tenant Engagement Options
As a customer of BCHA, your input is essential in shaping and overseeing the services we provide. Make your voice heard and get involved.
Tenant Satisfaction Measures (TSM) Report 2025 - 2026
Acuity Research deliver quarterly surveys to our customers. Here you can read a summary of the most recent results. Previous reports are at the bottom of this page.
Our Approach to Conducting Tenant Satisfaction Measures Surveys
BCHA work with Acuity to survey our customers, Here you can read a summary of our methodology for carrying out these surveys.
Regulator of Social Housing 2025 Report
The Regulator collects TSM survey results from all registered providers in England, including BCHA. Read their 2024-25 report on results nationally which you can compare to our own.
Previous TSM Reports
Contact us
If you would like to find out more about the Tenant Satisfaction Measures please contact our Customer Engagement Manager: [email protected]
Customer Related News
2025 - 2026 Tenant Satisfaction Measures Results
23 July 2026
BCHA are pleased to share our 2025 – 2026 results of our Tenant Satisfaction Measures (TSM) Surveys.
Beat the Heat: Top Tips and Cool Spaces
9 July 2026
With temperatures reaching up to 39 degrees, BCHA have compiled a list of tips to keep you and your home cool, as well as local Cool Spaces if you find yourself getting too warm.
“Thank you from the bottom of our hearts”: residents come together to celebrate the official opening of their new homes at Fiddleford Ridge
2 July 2026
BCHA, alongside developer Wyatt Homes and Dorset Council, are pleased to have provided 28 new affordable homes to the Sturminster Newton community within Fiddleford Ridge.
Beat the Heat: Keeping Cool During Heatwaves
23 June 2026
With temperatures reaching up to 39 degrees, BCHA have some practical ideas to help you stay safe and comfortable at home, work and on the go.
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