Get in touch

Find out who to call for more advice

There is no set way of getting a place in one of our schemes. The criteria and referral process will depend on which scheme it is, and where it is located.

Take a look at the details below to see if we have services in your area, and who to contact for a chat about whether we’re able to help you.


We work with the local authority’s Housing Advice/Options Team and other agencies to provide accommodation - for further information about this service contact your local authority’s Housing Advice/Options Team or visit here.


We provide a range of short stay accommodation in Bournemouth, providing support to help people regain control of their lives and move on to independent living again.

This accommodation is part of Bournemouth Council’s Supported Housing Pathway and anyone accessing these services must have a local connection to Bournemouth. All referrals to BCHA’s Bournemouth homelessness accommodation are managed by the Bournemouth Supporting People Hub, to enquire about making a referral:

Call: 01202 451467


To access our Floating Support Service for help to maintain your tenancy and support in your home, click here.


In Plymouth we provide 46 units of accommodation for single homeless people at our award winning service, George House. You can stay at George House for a maximum of six months, during which time you will receive support and be able to access on-site training and development courses.

We also provide accommodation within the community, which customers from George House can access when they are ready to move on to more independent living.

To find out about how to access these services, contact Plymouth City Council’s Housing Options Service:

Call: 01752 305496


Alternatively, you can visit Plymouth City Council’s 1st Stop Shop, click here for their opening hours and address.  


We provide supported accomodation at Gabriel House for homeless people in Exeter.

If you are threatened with homelessness or are homeless and living in Exeter please contact the Housing Options Service on 01392 265726.

If you would like to know more about Gabriel House please contact 01392 258899.


We provide accommodation and support for 16 single homeless people at Unity House in Chippenham. This service also delivers accredited learning on site to both customers of Unity House, and individuals referred by agencies such as the Job Centre.

To find out whether you would be eligible for a place at Unity House, contact Wiltshire Council’s Housing Options Team:

Call: 01249 706666


Alternatively, click here to find out the address and opening times of your local Housing Options Office, which you can visit to speak to someone in person.

Our subsidiary, Salisbury Trust for the Homeless provides accommodation and support for single homeless people in Salisbury. Click here for details of how to contact them.


Our subsidiary, Winchester Churches Housing Association, also known as Keystone, provides temporary quality and affordable accommodation with some support in the Winchester area.

For more information about the work of Winchester Churches Housing Association, click here.  


In Reading we’ve a project called Waylen Street, which provides accommodation, care and support to rough sleepers who have addiction problems. The project can accommodate eight people.

To make a referral to this service, contact Reading Borough Council’s Housing Advice Service:

Call: 0118 937 2165

Alternatively, click here to complete their online enquiry form.

If you are currently homeless, or at risk of homelessness, and are unsure as to who you need to contact to try and access one of our schemes and get some help, you can call our Customer Services Team for advice on 01202 410500.

Need emergency help?

If you’re homeless, or about to be homeless and need somewhere to stay:

Call Shelter on 0808 800 4444 between 8am-8pm Monday - Friday, and 8am-5pm on the weekend.

Alternatively, click here to visit Shelter’s website for advice.

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