We produce a number of publications throughout the year to update our stakeholders on how we are performing.
Each year we produce an Annual Report to review our work, achievements and performance over the last financial year.
Monthly performance reports
We aim to provide a great service to all our customers. In order for us to monitor the quality of the services we provide, we have a robust framework of Key Performance Indicators (KPI’s) in place which get reported on each month. The key areas we monitor include the level of rent arrears - ensuring we collect rent effectively, our re-let times - ensuring we let our properties in a timely way and we monitor how satisfied our customers are with BCHA.
We also use our results to benchmark with other similar organisations, so as we can proactively identify areas for improvement and learn from others. Housemark have developed a benchmarking dashboard. This allows us to easily see how we are performing, in terms of value for money, against a range of services. Click here to take a look at the dashboard.
Click on the below to view our monthly performance reports:
Value for Money Statement
Achieving value for money is a key objective for any business, no less so for organisations with a social mission such as BCHA.
Each year we publish a Value for Money Statement for our stakeholders - residents, lenders, commissioners, local authorities and other statutory partners and regulators. These statements aim to illustrate our continuing journey to delivering value for money across all areas of our activity within the context of our Business Plan.
Click here to read our 2014/15 Value for Money Statement.
Click here to read our 2015/16 Value for Money Statement.