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Influencing Documents


BCHA work closely with housing, criminal justice, health and support sectors to improve services and policies for our customers. Providing written evidence, reports and resources are an important part of influencing Government decisions.

You can find some of our submissions below. 

Financial Exclusion

Future Funding Supported Housing Inquiry

Homelessness Inquiry

Rent Freedom

Supported Housing Funding Consultation

Universal Credit Inquiry


Policies, strategies and charters

Compliments and Complaints Policy

Compensation for Service Users

Raising Serious Concerns Policy

Customer Engagement Strategy

Good Developer Charter

Plymouth Alliance Information Sharing Leaflet

Acacia Lodge Service Management Plan

ED&I Strategy


BCHA delivers a range of services and housing to a variety of customers across a wide geographical area including to those with a range of support needs. We are committed to safeguarding and protecting the welfare of anyone using our services. We recognise the important role we hold in safeguarding and promoting the welfare of our customers.

For more information about our safeguarding procedures, please read the following policies:

Safeguarding adults at risk

Safeguarding children

Safeguarding leaflet


If you have any immediate concerns about a safeguarding issue, please contact:

Collette Puntis - BCHA's Head of Quality and Safeguarding

BCHA, The Factory, 14 Alder Hills, Poole, BH12 4AS

Tel: 01202 410500 Mob: 07464496503 


No Recourse to Public Funds

Please find an overview of No Recourse to Public Funds, advice and support information below.

No Recourse to Public Funds