Skip to content Skip to menu


Influencing Documents


BCHA work closely with housing, criminal justice, health and support sectors to improve services and policies for our customers. Providing written evidence, reports and resources are an important part of influencing Government decisions.

You can find some of our submissions below. 

Financial Exclusion

Future Funding Supported Housing Inquiry

Homelessness Inquiry

Rent Freedom

Supported Housing Funding Consultation

Universal Credit Inquiry



Compliments and Complaints Policy

Compensation for Service Users

Raising Serious Concerns Policy



BCHA delivers a range of services and housing to a variety of customers across a wide geographical area including to those with a range of support needs. We are committed to safeguarding and protecting the welfare of anyone using our services. We recognise the important role we hold in safeguarding and promoting the welfare of our customers.

For more information about our safeguarding procedures, please read the following policies:

Safeguarding adults at risk

Safeguarding children

Safeguarding leaflet


If you have any immediate concerns about a safeguarding issue, please contact:

Collette Puntis - BCHA's Head of Quality and Safeguarding

BCHA, St Swithuns House, 21 Christchurch Road, Bournemouth BH1 3NS

Tel: 01202 410500 Mob: 07464496503 


Brand Audit Tender

We currently have a number of brands that are being used across the BCHA group. This project seeks a clarified brand architecture with clarity of when and why each brand would be used and how it can visually be linked back to the central BCHA brand.

Our current visual identity and logo has been in existence for a few years. The core brand guidelines are still relevant and may only need tweaking. However various parts of the brand architecture are due a renewal to bring them up-to-date with the central logo and brand guidelines.

We are interested in hearing from bidders how they would approach the review of our visual identity and an options appraisal for the future. Visual identity can be very much a matter of subjective personal taste. What we are looking for is the development of identity options that have a clear, cogent rationale behind them to ensure that the visual identity reflects the brand personality, for use in a broad range of collateral and communications materials.

If you are interested in tendering for this project, please download and read the Brand Audit Tender document, before sending your submission to: - the deadline for submissions is 12 noon Monday 23 November 2020.