How can Customer Services help you?

Our Customer Service Team is the first point of contact for our customers, they are available Monday - Friday between the hours of 9am - 5pm. We are focused on ensuring our customers receive great service here at BCHA and that we can help resolve the reason for your call the first time you call.

We are committed to ensuring that all our services are accessible to everyone in our community. We recognize the importance of inclusivity and strive to meet the diverse needs of our residents. If you require information in an alternative format, such as large print, braille, audio, a language other than English, or some other way, please let us know. Our team is dedicated to assisting you and will work with you to provide the necessary support. Your feedback is invaluable to us as we continually improve our services to foster an inclusive environment for all.

The below is not an exhaustive list, but gives an overview of what we can help you with:

• Acknowledging and responding to any enquiries either by phone or email
• Updating your contact details, preferences or any change in circumstance
• Leading our Customer Profiling Process
• Reporting and scheduling repairs
• Logging and recording complaints and compliments
• Liaising with your Tenancy and Income Officers for call backs
• Receiving and co-ordinating donations
• Taking rent payments
• Issuing Foodbank vouchers
• Sending any relevant or necessary documents to you by post or email
• Receiving and recording any post sent by yourself to BCHA

BCHA have a set standard for Customer Service, ensuring that we maintain the highest level of support and satisfaction for our customers. For detailed information about our Customer Service Standards, please free to request a copy of our Customer Service Policy.

CORE at BCHA

CORE stands for the Continuous Recording of Lettings and Sales in Social Housing in England. This is a national information source that records information on characteristics of both private registered providers and local authority new social housing customers and the homes they rent. The collection of data provides statistical information that the Ministry of Housing, communities and Local Government produces on Social Housing lettings.

The information provided as part of the CORE requirement is anonymised and does not include information such as your full name, names of any of your household members or full address information.

More information regarding CORE and other BCHA Data Privacy Notices can be found on the BCHA website.

Customer Satisfaction Survey