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Repairs and maintenance

As a landlord, one of the most important services we provide to you is to ensure all maintenance and repairs are carried out in a timely and efficient manner. 

New Leaf Repairs are responsible for carrying out all of our repairs and maintenance works. New Leaf Repairs employ a friendly team of multi-skilled operatives, including electricians, plumbers, gas engineers, multi-trades and painters, to provide our customers with a high quality service.

In this area you will find out everything you need to know about our repairs service, including:

  • How to report a repair
  • How quickly your repair will be done
  • What will happen once you’ve reported a repair
  • What’s our responsibility and what’s yours
  • How to apply for an adaptation to a BCHA property

Providing you with the tools to look after your home

Working with residents we’ve developed a Repairs and Maintenance Handbook to provide you with advice on how to look after your home, and what to do if you have a problem or a repair which needs doing. 

This handbook also provides you with advice about how to solve simple problems in your home, for example, what to do if your sink becomes blocked, how to deal with frozen or burst pipes and how to reset the trip switch should a fault develop within your electric system. There is also some great advice about how to reduce condensation and consequently, mould growth within your home.

Within the handbook there are also diagrams of the most common appliances and parts within our properties, to help make it as easy as possible for you to diagnose and report a repair that needs doing.

Take a look at the diagrams within the handbook to identify the parts you have within your home, and provide this information to New Leaf Repairs when you call to report your repair. We hope that by gaining more specific information about the repair, our operatives will be able to come along with the correct part and consequently fix your repair on their first visit.

Click here to view the handbook, or if you would prefer a hard copy to be sent to you in the post, call our Customer Services Team on 01202 410500.