As your landlord, we’re responsible for a range of repairs to your home. You have responsibility for keeping your home in good condition, as part of your tenancy agreement.
See below for detailed lists of responsibilities.
As a basic guide, we’re responsible for repairs to the structure and exterior of your home and its outbuildings.
This includes things like:
- The structure of your property: roof, walls, floors, ceilings, doors, windows, drains, gutters, rainwater and soil pipes, paths, stairs and fences (if not the responsibility of the neighbour)
- Installations and services: baths, basins, showers, sinks, toilets, central heating, smoke alarms, TV aerials
- Gas and electric services from your meter and water services to, and inside, your home
- Furniture, cookers, fridges etc. only if we provide these as part of your tenancy. If we do, these will be listed on the inventory, which you will have signed when you moved in
- Keeping your home and garden clean and tidy
- Clearing blocked sinks, basins, toilets and drains
- Filling small cracks in with decorator’s filler
- The internal decoration of your home
- Adjusting or replacing doors when fitting or removing carpets
- Putting up curtain rails and re-fixing draught excluders
- Repairing or replacing electric plugs, fuses, light bulbs, florescent tubes, pull chords and door bells
- Paying for new locks and buying new keys after being locked out
- Re-fixing toilet seats, bathroom cabinets, towel rails, toilet roll holders and mirrors
- Ensuring the installation of your own washing machine, dishwasher and safely fit gas cooker by a competent installer
- Providing and fitting shower rails and curtains
- Replacing plugs in hand basins, sinks and baths
- Relighting the boiler and setting heating controls
- Wiping away mould caused by condensation
- Looking after, and replacing washing lines and rotary driers
- Dealing with pest and wildlife infestations, such as wasps, mice and birds
- Repairing shelving, hats and coat rails
- Keeping taps and showers free from limescale
- Repairing internal doors
- Repairing any damage caused by you, your family or guests to your home, or communal areas of the property
- Insuring the contents of your home. Please ask your Tenancy Officer if you need advice about this
- Being at home when a repair appointment has been booked
Communal areas
We are responsible for keeping communal areas in good repair, such as entrances, corridors, stairways and bin stores. This includes heating, lighting, door entry, security and fire alarm systems in these areas.
You are responsible for keeping shared areas clean, tidy and free from rubbish or obstructions.
Annual servicing
Every year we service the gas appliances, mains fitted smoke detectors and fire alarm systems in our properties to make sure they are in good working order.
It is essential that you allow us access to your home to do this work, which is for the safety of you and your family. All gas servicing is carried out by a Gas Safe Registered Engineer.
Our Partners
