Report a Repair

If we are responsible for carrying out a repair in your home, please inform us about the problem as soon as possible to avoid it getting any worse. 

How to report a repair 

You can report a repair by phone, online form or email. Please ensure you have all essential information ready.

Contact us

Call: 01202 410 500 (24-hour line operating seven days a week)


Please note: emails and online forms are monitored from Monday – Friday, 9am – 5pm

When reporting the repair, include the following information: 

  • Your full name and address 
  • A clear description of the repair needed 
  • The best time for us to carry out the work 
  • Arrangements for gaining access to the property 
  • Any special circumstances, for example if you’re elderly or disabled

Emergency Repairs

If your repair is an emergency it is important that you phone 01202 410 500. 
We aim to complete emergency repairs within 24 hours from the time they are reported.

Maintaining Your Home

Below you can find a number of helpful resources and information on how you can maintain your home and what services we can provide you with.

Safety In Your Home

To help you stay safe in your home please find useful information on a number of topics below.

Damp & Mould

Damp, mould and condensation can all make your home less pleasant and unsightly to live in. 

If you think you have a damp problem, please read our Looking After My Home: Preventing Mould  leaflet and contact us so we can book a damp inspection. 

Cost of living support

We are aware some of this advice to prevent black mould might concern you during the cost of living crisis.

Here are some top tips and resources to help you save money whilst preventing black mould:

Privacy Policy

The privacy and security of your personal information is important to us. Any contact with us generates records, which may include personal information which is subject to data protection legislation. BCHA follows UK legislation in how it stores and uses any data collected from individuals. Click the button below to learn more.