Skip to content Skip to menu

Values & Behaviours

BCHA Values

  • Personal integrity: Honesty, openness, reliability, accountability, confidentiality.
  • The importance of every individual: Respect, caring for people, treating people as we would want to be treated, equal opportunities, valuing differences and working in a non-discriminatory way with all people, non-judgemental, not exploitative, holistic in our approach.
  • Outstanding service to people: To honor and empower the people we serve. To create an environment where people can take control of their own lives. Offering choice wherever possible. Exceeding expectations.
  • The importance of working together: Being supportive and working as a team. Recognising that we achieve more when working in harmony - both within the organisation and with our partners, than we can achieve by working on our own. Being flexible and creative in responding to needs.
  • Professional competence: More than just getting the basics right. To be highly regarded in our field. Maximum delegation. Empowerment and development of all staff. Giving best value. Offering quality services.

BCHA Behaviours

In addition to our values, our staff selected a list of eight key behaviours which they felt were important in delivering our values:

Taking pride and ownership in all I do

  •  Being reliable and responsible
  •  Encouraging initiative and creativity
  •  Recognising and complimenting good work
  •  Ensuring the person in front of me knows that they are important
  •  Having an attitude of achievement
  •  Talking to each other, not about each other
  •  Saying thank you

BCHA’s Culture

In addition to the Values and Behaviours, the Board has agreed a set of expectations for BCHA’s working culture which are (in no particular order):

  • Honesty, openness and ownership
  • Innovation and learning from experience
  • Collaboration to drive performance, manage risk and achieve success
  • Compassion and care for, and responsive service to, our customers
  • Being an employer of choice
  • Delivering value for money – for customers, funders and wider society
  • Championing social and environmental issues of relevance to our work

Compliance with the law and regulatory obligations

Anti-Bribery Statement

The Board and Senior Management of BCHA are committed to ensuring that our business is conducted in an open and transparent manner and require staff and agents to act with the highest integrity.  BCHA does not condone acts of fraud, bribery or corruption as a way of doing business. BCHA expects that its staff and any agents acting for the organisation will never engage in any form of fraud or bribery, either directly or through any third party.

BCHA expects suppliers of goods and services to maintain policies and procedures that are intended to prevent them doing or failing to do any act that contravenes any law or requirement of a regulatory authority relating to fraud prevention, anti-bribery and corruption or anti-money laundering. Such policies and procedures will include guidelines for offering/receiving gifts and entertainment. We also expect our suppliers to notify BCHA in writing immediately upon discovering any instance where it becomes aware of any fraud or extortive solicitation, demand or other request for anything of value, by or on behalf of any person (including any Public Official) relating to any contract between such suppliers and BCHA and to co-operate with BCHA or any regulatory authorities in the investigation of such matters.

For more details of BCHA’s supplier terms and conditions, please contact:

Useful Policies