Tenant Satisfaction Measures

The Tenant Satisfaction Measures and surveys were introduced by the Regulator of Social Housing (RSH) to assess how well social housing landlords in England are providing good quality homes and services.

From 7 June 2023 - 23 February 2024, Acuity Research, delivered quarterly surveys to 311 customers by phone and a further 18 were carried out face-to-face. To view the results of our surveys, please read our leaflet. For more details on our survey sample and questions, please read our Tenant Satisfaction Measures Summary.

Previous Reports

Impact Reports

Impact Report 2021-2022

Impact Report 2020-2021

Impact Report 2019-2020

Financial Statements

Financial Statement 2021-2022

Financial Statement 2020-2021

Financial Statement 2019-2020

Gender Pay Gap Reports

Gender Pay Gap Report 2023

Gender Pay Gap Report 2022

Gender Pay Gap Report 2021

Gender Pay Gap Report 2020

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