As part of our commitment to continuous improvement, we have produced a set of service standards to evaluate/ monitor our service delivery in the following areas. Please click on any of the page titles below to read the document:
- Customer engagement
- Customer service – including complaints
- Dealing with anti-social behaviour
- Asset and compliance
- Housing management
We welcome any feedback you may have regarding these service standards. Please email any comments to: firstname.lastname@example.org, by Tuesday 16 February 2021, to enable us to make any suggested amendments.