Your feedback is vital to helping us improve the services we offer and make a real difference in the lives of our customers. We believe that your experiences, thoughts and suggestions are the key to shaping a better future for everyone we serve. In this section, you can find out how to get involved with our Customer Engagement Meetings, as well as being able to give us feedback, compliments or complaints.
Give Feedback Online
Share your thoughts and experience online to help inform our services and care. This takes a few minutes and can be as detailed and varied as you want.
Join a Customer Engagement Meeting
Join one of our regular Customer Engagement meetings with other customers and members of staff to share your feedback in an open forum setting
Make a Complaint
If you’d like to share negative feedback in the form of a complaint, then you can do so using this easy-to-use complaints form.
Give a Compliment
Want to give thanks to a service, or someone who has supported you? Our Compliments form makes it easy to share your appreciation.
We also offer paper forms for making a compliment or complaint. For more details, please read our full Compliments & Complaints Policy and our Raising Serious Concerns Policy. If you have a Safeguarding concern, please find and complete our Safeguarding Form here.
Talk to Us
Read more here about our Board processes, how to make a compliment, complaint or give us feedback and other key customer information.
Tenant Talk
We amplify our customer's voice through Tenant Talk, a collection of communications created by our customers for our customers. Our Tenant Talk collection features our biannual Magazines, customer-led digital blogs and co-produced Tenant Talk Shows sharing our customer's stories the way they want them to be told.
Customer Engagement Meetings
Here you can find out about our Customer Engagement Groups, Meetings and how to join them. You can also read minutes from previous meetings and find out other ways to get involved.
Repairs Process Improvements
Following direct engagement with our customers, BCHA has reviewed and made key improvements to the repairs process in response to valuable feedback. Take a look at our most recent actions in our repairs leaflet, which you can view by clicking below.
Customer News
Bringing Housing Closer to People
8 July 2025
A Conversation About BCHA’s Housing Transformation Programme.
Tenant, Nick, advocates for transformation on national stage
14 May 2025
Valued co-production assistant and tenant is influencing positive change for housing services.
Chris Shaw, Customer Engagement Manager
6 May 2025
Chris Shaw joined BCHA in 2022 as Customer Engagement Manager, becoming the ‘go-to’ face for customer needs, queries, and feedback.
Gemma's Story: How BCHA's Plymouth Families Team Saved Her Life
1 May 2025
After leaving a decade long abusive relationship that left Gemma* feeling suicidal, the Families Team stepped in to offer her support and allow her to live life safely and independently
Our Partners
